Frequently Asked Questions

If you are ready to place an order, you may either use our web-based ordering facility or phone-in your orders through our hotline number: (888) 675-0241. A sales representative will guide you through the ordering process for ease of order placement. Our phone order facility is open on the following days and times:

• By Email: support@ihf.zendesk.com
• By Phone: 1-888-211-8468
• Call Center Hours: Monday to Friday – 9:00 AM – 5:00 PM EST

Please do not use our hotline number to make an inquiry. This line is open for orders only and any request for information will not be entertained.

Please choose from the menu below to find the information you may need. We may have already provided the answer to your question

• Frequently Asked Questions (FAQ’s)
• Payment Options
• Refunds & Returns
• Shipping Options
• International Orders

In case you do not find the information you seek, please get in touch with us via our Help Desk. You will find additional detailed answers to almost all possible queries you may have in our FAQs page. In case you cannot find the information you need, you also have the option of submitting a query. Your request will be submitted to a centralized case management system that will help speed up and improve the capability of our support department to respond to your email inquiries. All queries submitted are queued in our system using the following processes:

• Step 1: When you submit a request, our system automatically generates a Support Ticket, of which copies are sent to you and to our Customer Support Department. You will instantly receive an automated email that acknowledges the receipt of your request.
• Step 2: Your query will be randomly assigned to a Case Manager who will resolve your case. The Case Manager will respond to you via email within 24 hours from the time of your inquiry submission. For emails received on weekends and holidays, the Case Manager will respond on the following business day.

• Next day is delivered on the next business day after the order has shipped.
• 2nd Day Air is 2 business days after the order has shipped.
• Note: Weekends and holidays do not count as shipping/business days.
• Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday
• If your delivery day falls on a holiday your package should be delivered on the next business day

Yes, generally all orders placed after 1:00 PM EST are shipped the following business day.

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and in the order area by clicking on the addresses section can change the shipping address.

RESHIPMENT OF ORDERS DUE TO INCORRECT ADDRESS:

USA ORDERS

If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $15.00 will be applied to customer's account. The reshipment will be via 2-Day Shipping. Overnight reshipment of order will be $40.00.

INTERNATIONAL ORDERS

If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $40.00 will be applied to customer's account.

All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

You will find available payment choices upon checkout. Please choose one payment mechanism from the menu. Note that we will not ship any unpaid item(s) in your cart.

Upon checkout, the system automatically identifies available shipping options for your location. Once you are ready to pay items in your cart, available Shipping Methods will be listed on the checkout page with the corresponding fees. Choose one method, click the payment button, and we will be ready to ship your purchases.

Please review our Terms and Conditions for more information.

Our top priority is making sure you are completely satisfied with our products. For that reason, we offer a 100% money-back guarantee with all our product orders. We are so sure you will be happy with your purchase of our beauty products and all-natural supplements formulation that we invite you to try it for 60 days with ABSOLUTELY NO RISK. Our guarantee does not come with any deceptive terms or unexpected fine print. It’s as simple as this: if you decide at any point within 60 days from the date of receiving your order, you will be given a full refund on the product price. Simply request a return authorization number (RAN) and send back your units. It’s as simple as that. All you need to cover is the cost of shipping.

Although our products contain extensively researched ingredients and are formulated to deliver remarkable benefits to the vast majority of men, the exact results users will experience can vary. We realize this, and we want to supply our customers with supplements that are formulated with natural ingredients and are highly effective. That is why, with this goal in mind, we give all of our customers' ultimate peace of mind with an unconditional money-back guarantee. Anyone who is not blown away by his results can receive a refund for the full purchase price, minus shipping.

We give all customers a significant amount of time to try the product and determine whether it is right for them, and we stand behind our generous 100% guarantee. Why do we offer everywhere a chance to try our products for a full 60 days with ZERO RISK? Because we are completely certain they will love the product and the extraordinary results!

This privacy statement discloses the privacy practices for this website. IHealth Fulfillment is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We will only share or disclose such information in order to conform to the edicts of the law; protect and defend the right or property of our company; or act under exigent circumstances to protect the personal safety of its members or the public. Our company collects information from our users at several different points on our website.

SECURE ORDERING ONLINE

We use technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transit.

WHAT INFORMATION WE COLLECT AND WHY

We collect personal information primarily so that we may process your order, but also so that we may enhance our services to you and make your shopping experience as unique as possible. Our goal is to provide not only the best value on the products we sell, but also the highest level of service possible. In addition to personal information collected for purposes of processing your order, we may ask for the following information: Billing and Shipping Information. During the checkout process, we ask for certain personal information - name, address, e-mail, telephone number and credit card information - all of which are necessary for us to process your order and ship it to you. Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties solely for the purpose of shipping your order. As described above, IHealth Fulfillment is safe and secure because we use Secure Socket Layer Technology, which encrypts the information you send to us. This information cannot be decrypted during transmission and decoded on our secure server, which cannot be accessed by 3rd parties. Retrieving Information. At any time, you may request from us the information we have collected from you. Simply contact us. To protect your privacy, we will only e-mail this information to the e-mail address associated with the particular order and we will NOT e-mail credit card information. We do not give out personal information over the phone. "Cookies" are pieces of information that are stored by your Web browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser's settings to prevent that. Even without a cookie, you can still use most of the features on this website including placing items in your shopping cart and purchasing them..

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

By filling out the Sign Up Form, you will discover whether or not we currently serve your location. All the countries we ship to are listed on the dropdown menu. If your country is not on the list then we are sorry to inform you that we have yet to serve the country you reside in.

International Orders are usually shipped either by FedEx International or USPS Priority International. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

All international orders are exclusive on taxes, duties, tariffs, and other customs fee requirements. The buyer will be responsible for the payment of such fees. Take note that Customs may not release packages up to 4 weeks. For this reason, we will not consider any package to be, “lost in transit,” until the 4-week period has elapsed. iHealth Fulfillment shall not be held accountable for any eventuality concerning your package and customs, policies, procedures, and decisions concerning your package. iHealth Fulfillment will not be compelled to issue any refund for the failure of Customs to release your package. In case Customs returns your package to us, you will continue to be responsible for the restocking fee, equivalent to 25% of the total amount of your purchases.

• Click the “Create Account” link at the top right side of our site.
• Enter the details asked in the form along with your email address.
• Click on create account button

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "Order" link at the top right hand side of our site to in the view addresses section you can only add or edit the present billing/ shipping address.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

You can use the customer service assistance in order to return the product and to gain information about the refund process in case if paid any.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

After placing your order, you may click the "Order" link at the top right hand side of our site and can track the status of your order mentioned under the fulfillment status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

After a customer places an order (using any of present payment option), it appears in the Orders area. You can view the fulfillment status to know the current status of your order.

Once the order has been placed the quantity of the item cannot be changed and to cancel the order you can contact the customer service for assistance.

Order can be tracked by going in to the order section and checking the fulfilment status to know the whereabouts of your order.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 888 675-0241. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 888 675-0241, and a customer service representative will be happy to assist you in placing that order.

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery. If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

While you have received your shipment tracking number, the shipper hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page. Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.

You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

After going in to the order section, you can directly click on the order number/Id to get the copy of the invoice along with the details of the current status of the payment for the package.

Credits usually take 7-10 business days from the time we receive your item(s).

We collect sales tax on orders being shipped to all U.S. states that impose a sales tax on all applicable products that we sell. International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect nor know what the amount of these taxes are. Check with your country's tax authority.

Your credit card will be charged within 24 hours prior to shipment of your item(s).